Telkom Rocks

// March 16th, 2007 // News, Tech // 5,840 views

Telkom Rocks - Thumbs Up, Chocks awayAs some of you may recall, last week I added a stopwatch counter on the blog to see how long it will take Telkom from the time I apply for a Telkom ADSL line till installation.

Well yesterday afternoon, a total of 7 Days, 23 minutes and 12 seconds later, I received confirmation that everything was online and working. Normally the standard turnaround time is 4-6 weeks.

A big thanks goes to Shaheen from the Telkom Retail Business division who pulled out all the stops to get it up and running. It also turns out Shaheen has been a long time subscriber and reader of Aquila Online. Awesome man.

Now I do realise that there are still a lot of customers who have issues, but it’s good to know that there are a bunch of dedicated people within Telkom who really want to make a success of the business and who want to make their clients happy. So this is just a small note to say, thanks guys, Telkom rocks!

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10 Responses to “Telkom Rocks”

  1. Charl van Niekerk says:
    2007/03/16 at 09:49

    Wow! From Rafiq we know that anything is possible by blogging. Now it seems like Blogging gets you ADSL too! But of course publishing hate ads in the Mail & Guardian seems to be even more effective, getting you ADSL the next day. I have been struggling now for over a year with no success. I have actually officially given up; I am going to do the Telkom DIY thing now. That’s anyway a much better deal if you ask me – free modem with no installation fee until the end of March. Nice. :)

  2. Aquila says:
    2007/03/16 at 10:02

    Yeah Charl, unfortunately it seems as though you sometimes need a public forum to get people to listen up and take note. It’s all about speaking out I guess.

    Luckily there are people who do listen and who do want to make a difference. Good luck with the Self Installation…I believe it’s dead easy :-)

  3. Mike says:
    2007/03/16 at 10:45

    I’ve been blown away by Telkom’s service in the last week – but I wonder if it’s not a knee-jerk reaction to the mobile broadband price war going on.

    My line was down yesterday morning, voice and DSL, I called in the fault and it was fixed by the afternoon. I’ve had 3 follow-up calls to make sure all is sorted. Let’s hope this is the beginning of a new approach to customer service from our friendly national telecoms provider.

  4. Aquila says:
    2007/03/16 at 12:55

    I hope so too Mike. Sometimes a knee-jerk reaction is as good as a kick up the butt.

    I like the new approach. I think this could be fun.

  5. Louisa says:
    2007/03/16 at 15:16

    They initially installed out ADSL fairly quickly – but it has been mostly out of order since then (+/- a month 2 months ago)…
    Today two friendly lads came to re-install it at last. Lets hope it actually works now.

    Congratulations on your victory…I mean service. :-)

  6. Aquila says:
    2007/03/16 at 15:39

    hey Louisa, glad to hear they were “friendly lads”. hehe you can say victory again…

  7. Debbie says:
    2007/03/16 at 20:48

    Telkom have to start being faster and friendlier now thats it’s cheaper to get broadband from the MTN and Vodacom.

  8. Aquila says:
    2007/03/16 at 23:37

    hey Debbie…yes indeed. I was very upset when I heard about Vodacom’s price slashing on their 3G accounts. Unfortunately for me, I live in a “dead zone” at home. No 3G coverage to speak of.

    However on the road, that’s another thing.
    More competitive pricing will definitely be welcomed.

  9. Peter Pistorius says:
    2007/03/22 at 14:57

    I applied for DSL on the 23rd of August 2006. I’ve been delayed twice and I’m still waiting…

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